---
title: "Quick Reference"
url: "https://kb.wamace.credentia.com/en/article/quick-reference"
language: "en"
last_updated: "2026-01-06T06:06:30.026Z"
---

# Quick Reference

Quick reference guide for essential information on the Washington Medication Assistant certification exam

**Credentia Registration and Scheduling Services**

Washington Medication Assistant Program: MACE®

1025 Greenwood Blvd.  
Suite 401   
Lake Mary, FL 32746 

Monday - Friday 8:00 a.m. – 11:00 p.m.  
Saturday 8:00 a.m. – 5:00 p.m.  
Sunday 10:00 a.m. – 4:00 p.m.  
(Eastern Standard Time)

**Create or Log into your Credentia Platform account to:**

-   Change your current address and phone number. 
-   Submit Correction Form to update name, date of birth or social security number before your exam has been scheduled. 
-   Obtain and submit an Examination Testing Application. 
-   Check Testing Application status. 
-   Find test sites and availability. 
-   Schedule, reschedule or cancel an examination. 
-   View exam details such as examination type, scheduled time, date, and location. 
-   View Score Report. 
-   Submit and review a Grievance application for completed examination. 
-   Submit an Excused Absence application.

**Contact Customer Service when:**

-   Problem occurs when creating your Credentia Platform Account. 
-   Did not receive activation link. 
-   Problems occur when applying an assigned voucher code. 
-   Testing Application Issue. 
-   Received an error message when scheduling examination. 
-   Score report is not viewable in your Credentia account after 24 hours from your exam. 
-   Call [888-204-6249](tel:888-204-6249)

**Washington Department of Health and Human Services** 

Call the Washington State Department of Health (DOH) to:

-   Obtain an Application for Certification. 
-   Obtain information on state laws and rules governing the certification of nursing assistants. 
-   Obtain information regarding endorsement from other states.
-   Change your current address or name on your certification. 
-   Obtain certification renewal information/application.

For more information, go to the Washington State Department of Health’s website at: [**doh.wa.gov**.](https://doh.wa.gov/)

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